Ticket Guidelines
Please review before submitting.
Triage Policy
Processing Time
Tickets are typically reviewed within 24 hours. Priority tasks are handled immediately during working hours (CET).
What happens next?
- Ticket enters Triage queue
- Admin assigns priority
- Work begins (Status: Ongoing)
Pro Tips
Make your ticket actionable.
Avoid
"It doesn't work."
Better
"Login button spins forever on iPhone Safari."
Submit a Request
Found a bug? Have a brilliant idea? Create a ticket directly in the operations queue.